Burst Water Pipe Insurance Claims

burst water pipe insurance claims

What We Do

Apex Building Solutions have many years experience in both the insurance and building sectors and understand that property owners require the help of experts to ensure burst water pipe insurance claims are successful. We make sure that any claim you are forced to make as a result of property damage is as stress-free as possible. As independent insurance approved builders we are keen to ensure the work carried out meets the highest possible standards. We only deal with insurance repair building works which means we have an unrivalled amount of expertise in this sector. We also make sure that any quote we put together is in-depth and easy to understand, thus allowing your claim to progress in as little time as possible. We have used our vast knowledge and expertise when dealing with all the main insurers, including RSA, Zurich, Direct Line, Aviva, Allianz and more. As we are paid directly by these insurers and any other insurers we deal with, we don’t charge you at all. We offer an efficient appointment service should you wish to speak to one of our experienced professionals regarding any property damage your building may have sustained.

Burst Water Pipe Insurance Claims

We make it as straightforward as possible for you to process an insurance claim once you identify water damage as a result of burst water pipes. The process of making your insurance claim starts with you getting in touch with our team of specialists. We then send an experienced surveyor to your property who will take any necessary measurements and photos as well as any other additional details related to the burst water pipe. Once the survey is complete we use what we have found to assemble a detailed quote and report before sending these to the insurer within 48 hours of our first visit. We then carry out detailed negotiations with loss adjusters to agree all repairs and costs and once these are approved we can start work on your property within three days. Finally, once the work is complete, we send a bill to your insurers and you pay nothing. Be sure to call us if you notice water damage as a result of a leak and we will take full control of your insurance claim.

Burst water pipe - Request a callback

Identifying Water Damage

Any damage that is caused by a leak in your home is almost always covered by your insurers. We undertake all water damage work and start by identifying the leak itself; making the most of our in-depth trace and access work. If you possess trace and access cover, all the costs are covered by your insurers. It is essential that any sign of water damage is reported to us as soon as possible. We often encounter serious problems related to burst water pipes, including water damage remaining unidentified weeks after the actual event of a leak, thus causing more damage without the homeowner being aware. There are a number of ways you can identify a leak in your home, one of which is to check the boiler. Any leak from the central heating system will result in the pressure dropping on your boiler, so while you may not see any visible signs of a leak, you can rely on experienced surveyors to identify the leak, prepare all the necessary reports and calculate the estimates for insurers.

Comprehensive Service

We are based in Surrey and regularly offer our expertise to property owners across the South East. Should you come across evidence of a burst water pipe in your home, we are able to visit your property and carry out a detailed survey in order to identify the leak and assemble a report. We regularly provide our services to clients in Surrey, Kent and Berkshire, while we also provide for clients in many other locations including Acton, Balham, Battersea, Bermondsey, Blackheath, Brixton, Bromley, Catford, Chislehurst, Croydon, Deptford, Forest Hill, Guildford, Hammersmith, Hayes, Hounslow, Hendon, Harrow, Kingston, Kensington, Lewisham, Mitcham, New Malden, Orpington, Peckham, Plumstead, Staines, Streatham, Uxbridge, Wandsworth and Wembley. For more information on our free services in your area just give us a call or request a call back and our friendly team will be happy to help.


Our specialist services as independent insurance approved builders have been recognised by many of our previous clients, who have subsequently provided us with positive reviews and testimonials. We are always delighted to hear back from clients who have avoided the stress often associated with making a claim for property damage. Here are some of the testimonials we’ve received in the past:

“I would highly recommend this company and would definitely use them again”
N Jenkins, Tadworth

“I had no idea that this service was available and totally free of charge! Apex dealt with our entire insurance claim from start to finish including a pretty epic battle with the insurance company loss adjuster to get us what we were entitled to”

J and C Elliott , Stoke Newington